Privacy Policy of TEHNO FILTER d.o.o.
This Privacy Policy explains how TEHNO FILTER d.o.o. (hereinafter: “TF”) collects and processes your personal data and implements the protection of your personal data in accordance with the General Data Protection Regulation and the Act on the Implementation of the General Data Protection Regulation.
Please read this Policy carefully to understand why and how we collect your personal data and how it will be used. If any provision of this Policy or the Terms is unacceptable to you, please do not access our Website.
Collection and Use of Information
TF is committed to protecting customers’ personal data by collecting only the necessary, basic information about customers/users that is required for the performance of a contract. Customers are regularly given the opportunity to choose how their data is used, including the option to decide whether their name should be removed from lists used for marketing campaigns.
All user data is kept strictly confidential and is accessible only to employees who require such data to perform their duties. All TF employees and business partners are responsible for adhering to the principles of privacy protection.
We undertake not to sell, disclose, or make these data available to any third party in any manner not specified in this statement.
What Data Do We Collect?
TF values and respects your privacy. Therefore, we collect only the minimum data necessary for the operation of this Website and for the provision of the service you have requested. Such data may include your first and last name, address and place of residence, email address, contact telephone number, and other additional information voluntarily entered by the user into forms. TF is not responsible for the accuracy of the data entered.
For the purpose of complying with legal obligations relating to security and traceability, IP addresses from which users access the Website are also collected. Cookies may be used to identify users and to monitor user behavior on our Website.
Retention Period of Personal Data
We process your personal data until the purpose of the processing has been fulfilled. After the purpose for which the data was collected has ceased to exist, we no longer use your personal data; however, it remains stored in our storage system and is retained for as long as required by applicable legal regulations governing the retention of archival records.
Personal data of registered users is retained until consent is withdrawn or the user deregisters.
Personal data of customers contained on invoices issued after completion of an order is retained for 11 years following the end of the year to which the invoices relate, in accordance with the Accounting Act.
Newsletter Subscription
You may subscribe to our Newsletter on our Website in order to receive news and information about current promotions. When subscribing, we collect only your email address for the explicit purpose of sending the newsletter.
The legal basis for processing is your consent.
You may unsubscribe in the following ways:
- By selecting the Unsubscribe option located at the bottom of each newsletter;
- By requesting removal via the contact form or by sending an email to marketing@tehno-filter.hr
Log Files
The system automatically collects IP addresses, the operating system, and the type of browser that accessed the web server. This data is collected through the access log, error log, and security log.
The access and security logs are necessary for the maintenance of the Website, the server, and security, while the error log is used for troubleshooting purposes.
The legal basis for processing is legitimate interest.
Use of Cookies
We use cookies and similar technologies, such as pixels, to improve our services and enhance the user experience. Cookies are small text files that enable user recognition and analysis of the use of our website.
Most of the cookies we use are so-called temporary cookies (“Session Cookies”), which are automatically deleted from your computer at the end of the browser session. Other cookies remain stored on your computer after the end of the browser session. These are so-called persistent cookies (“Persistent Cookies”). Persistent cookies allow your browser to be automatically recognized during your next visit, so you do not have to re-enter your preferred settings. Cookies enable us to optimally tailor our offer to users and make it more efficient and secure.
The cookies we use can be found in our cookie settings. In these settings, you can find information about cookie providers, the purposes of cookies, the categories of processed data, and the legal bases for data processing.
More detailed information about cookies is available in our Cookie Policy:
https://tehno-filter.hr/cookie-policy/
Availability of Personal Data
Your personal data may be made available to our trusted partners who maintain our IT systems or provide services on behalf of and for the account of TF, acting as data processors (e.g., delivery services, accounting services). These service providers are contractually obligated to use the data entrusted to them solely in accordance with our instructions and exclusively for the purposes strictly defined by us. They are also required to adequately protect your data and treat it as confidential business information.
In certain circumstances, we are legally obliged to disclose your personal data, and such processing may include the international transfer of personal data. Such legal obligations may arise from national legislation or European Union regulations.
Your personal data will not be disclosed to third parties for the purposes of direct marketing.
Security
This Website undertakes all necessary measures to protect user data. Personal data will be used solely for the purposes for which the user has given consent. Access to personal data is granted only to persons authorized by TF (employees and contracted partners).
Collection and Processing of Personal Data
Data Controller: TEHNO FILTER d.o.o., Valpovačka 24, 31300 Beli Manastir.
Data Protection Officer: dpo@tehno-filter.hr
This Privacy Policy applies to all personal data of users that we collect and process, either directly or through our partners.
Personal data means any information relating to an identified or identifiable natural person, whose identity can be determined directly or indirectly.
Processing of data means any operation performed on personal data, such as collection, storage, use, access, or transfer of personal data.
What Data Do We Collect:
Personal data: first name, last name, address, contact number, email address.
Sales and complaint-related information: information about purchases, including the customer’s identity, contract number, and information regarding warranties, complaints, delivery, support, and services, including objections and requests.
Purpose of Data Collection:
Product Sales – For the purpose of processing orders, TF collects personal data, sales information, and customer history when you purchase, file a complaint about, or replace a product purchased from us, including warranty claims and verification requests. Such data will be used to provide the services you have requested, to inform you about matters related to your product, and to fulfill the concluded contract.
Providing personal data for the purpose of fulfilling a concluded contract constitutes a contractual obligation. If you do not provide such data, this may affect the proper performance of the contract or even make its performance impossible.
Customer Support and Marketing – In order to respond to inquiries and provide news and offers, TF collects personal data and may use it to provide customer support, respond to inquiries and complaints, assess which news and offers are most likely to be of interest to you, and contact you regarding such offers in accordance with your interests.
Transfers to Third Parties – Personal data may be transferred to third parties, provided that there is a legal basis for such transfer.
Your personal data may be transferred to the following entities::
1. For the performance of goods delivery contracts, we will share data with delivery service providers with whom we cooperate and have concluded contracts. The distribution service provider may request presentation of a personal identification document upon delivery of goods or services and/or record certain data from such document. If the user is unwilling to provide the data necessary for delivery of the package, i.e., proof of the ordering party, the service or goods cannot be delivered.
- State authorities that request access to data for the purpose of further processing or for the purpose of enforcing TF’s rights due to non-compliance with the service agreement.
- Companies whose business software we use:
- Cimerman software, owned by Franjo Cimerman, Nedelišće
- Vanado d.o.o., Zagreb
- Companies that maintain our IT infrastructure and data storage:
- Otis d.o.o., Osijek
- Sokoli, owned by Katarina Sokol, Našice
- Accounting service Konto d.o.o., Belišće, which processes all incoming/outgoing invoices and payroll.
- Law Office Davor Petrović, which provides legal assistance related to overall business operations.
- Auditing company Auditus d.o.o., Osijek, which performs the legally prescribed annual audit of our business operations.
- Internet marketing company Intuit Inc., which provides the Newsletter service.
Where Personal Data Are Stored:
All data are stored on several media:
- Customer data (as purchaser):
– On the tehno-filter.hr email system hosted on a leased server of TOTO HOST d.o.o., which provides web hosting services.
- Data for promotional purposes:
– In the PAUK business software, hosted on the cloud server of Vanado d.o.o..
– In the Cimerman business software, on TF’s own server.
– In the Synesis business software, on TF’s own server.
– On the server of Sokoli, as a backup system for Synesis.
- Video surveillance recordings:
– On the video surveillance server within TF’s internal network.
- Newsletter email addresses:
– On the servers of Intuit Inc.
Access to and Modification of Data:
Customers/users may at any time obtain information about which personal data TF has stored by submitting a request to dpo@tehno-filter.hr .
We will be able to provide a response to your request only if it is sent from an active email address recorded in our business software and contains accurate identifying details (first and last name, telephone number of the user requesting the information). This measure is in place to protect you from the risk of your personal data being disclosed to unauthorized third parties.
Right to Erasure (“Right to Be Forgotten”):
Users have the right to request the deletion of their personal data at any time. Such a request may be submitted by email to dpo@tehno-filter.hr The data will be deleted without undue delay, except where there is a legal obligation to retain the data, a legitimate interest, or a legal basis for the establishment, exercise, or defense of legal claims.
We will be able to respond to your request only if it is sent from an active email address recorded in our business software and contains accurate identifying details (first and last name, telephone number of the user requesting the information), in order to prevent unauthorized disclosure of your personal data.
Right to Lodge a Complaint:
If, despite all measures taken to protect personal data, you believe you have grounds for complaint, please contact us at dpo@tehno-filter.hr. In addition to contacting us, you may also lodge a complaint with the competent supervisory authority, the Croatian Personal Data Protection Agency.
Amendments to the Privacy Policy
TF may amend this Privacy Policy at any time by publishing the revised text on the Website. Users are encouraged to periodically review this Policy, where any recent changes will be indicated.
If a user does not agree with this Privacy Policy, the user is instructed to leave, refrain from accessing, and discontinue using the website www.tehno-filter.hr.
Amendments to the Privacy Policy enter into force immediately upon publication on the Website www.tehno-filter.hr. Continued use of the website following the entry into force of such amendments shall be deemed confirmation and acceptance of the amended Privacy Policy by the user.
Last Updated On 18-Feb-2026
Effective Date 18-Feb-2026
